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Frequently Asked Questions



We often get asked the same questions by lots of our couples so we thought it would be a good idea to share those and our answers with you as you might also be wondering the same and hopefully here, we can provide the information you need and help with some of the questions or concerns you may have if you are considering booking with us or have already booked.



Your Questions answered...


WHAT SERVICES DO YOU OFFER?


We offer a range of difference services to suit a variety of budgets.


  • BESPOKE FULL STYLING - This is our most premium service and is not a fixed package and therefore not a fixed price. We will create a bespoke design that suits you, your budget and your venue and price it accordingly based on what you need & how much. As a guide, an average spend for this service is between £2000 - £4000 but this may be more or less depending on what you require.

  • BUDGET STYLING PACKAGE - Our most budget friendly option! This is a Fixed price package that includes a set amount of styling to cover all of the basics & essential areas at your wedding venue. It includes ceremony decor, top table & guest table styling, charger plates, coloured napkins, a welcome sign & a cards box. All you have to do is choose your favourite design & and your colour scheme. To see the fixed prices, click here.

  • DIY PROP HIRE - Just hire what you need from our prop hire brochure, collect from us at our showroom & set up the venue yourself. You can have as little or as much as you need.

  • FLOWERS - We offer a range of different floral options including Bouquets & Buttonholes right through to full floral arches & centre pieces. You do not have to have us as your stylist for us to create florals for you. If you would like to see some examples of our flowers click here.


WHAT AREAS DO YOU COVER?


We are based in Burton on the Wolds in Loughborough and mainly cover the Midlands area. We are frequently in Leicestershire, Rutland, Derbyshire, Nottinghamshire, Northamptonshire, Staffordshire & Warwickshire. Depending on the time of year & our availability, we may be able to travel further afield than this but if you are unsure if we cover your area then it is worth getting in touch.


IS THERE A MINIMUM SPEND?


Our Bespoke Styling Service has a minimum spend and this varies throughout the season, ranging from as little as £500 for a mid-week wedding in our low season to £2000 for a weekend date in mid-summer. You can view the minimum spend required for your wedding date here.

Minimum spends for this service are the starting point and your final price will be quoted based upon your requirements and how much of everything you need.


Our Budget package is a fixed price package and therefore minimum spend's do not apply in the say way as above. So the price you pay will be dependent on how many tables you have & your guests numbers.


We have no minimum spend for our DIY Prop Hire service.


WHAT'S THE BEST WAY TO GET IN TOUCH WITH TEAM RUSTIC?


The best way to contact us is always via our website contact page as this will be sent directly to our email inbox. The next best way to contact us is directly via email to info@therusticweddingcompany.com. Please list as much information in your enquiry and include your date and wedding venue postcode. - we monitor our emails regularly so will aim to get back to you as soon as we can.


We don't monitor our Social Media inboxes as frequently as our emails and are unable to provide quotes and date checks via social media, however we are able to answer quick fire questions on there if you need us to. This is great if you are already booked with us and need an answer quickly.


You can also give us a call on 07590654186 if you want to chat with us immediately. Please do leave us a voicemail if we are unable to answer as this phone comes with us to all of our weddings so may be on silent during certain times. We will endeavour to call you back as soon as we can.


HOW DO I GET A QUOTE?


If you are looking for a Bespoke Styling quote, we need to either meet with you in person at our showroom or chat with you via zoom to gather together all of your ideas and requirements. After this meeting, we will put together a bespoke quote for you and email it over to you within a couple of days.


For our Budget Styling Package option, we do not need to meet with you in person and a showroom visit is not required. Simply download the brochure here, fill out the form at the back and email over a picture of this to us. We will then put together a quote and send it over to you.


If you are looking to use our DIY Prop Hire service, please download the prop hire brochure here, and send over a list of the items you need, the quantities, wedding date & venue address via email. We will then send over a quote to you as soon as possible based on the items you need.


HOW DO I RESERVE OUR DATE WITH TEAM RUSTIC?


If you wish to book with us after you have received your quote, we require a first payment of 25% of the final balance to secure your date in our diary.


If you wish to reserve the date with us before you have received a quote from us or before you have even chatted to us then we can pencil your date in our diary with a £100 "Save the date" deposit. This will reserve your date until you are able to chat with us and get a quote. The save the date deposit is valid for a limited time following the receipt of your quote so as soon as you are happy to accept the quote, let us know and we will request a further payment of 25% as stated above to confirm the date fully in our diary. If you decide not to book with us this deposit is non-refundable.


ONCE WE HAVE BOOKED, CAN WE CHANGE ANYTHING ON OUR QUOTE OR STYLING PLAN?


YES! We are proud to say that here at The Rustic wedding company, we allow you to make as many changes to your Bespoke Styling Quote or Styling Plan as you need to during your journey with us. All we ask is that your final design is confirmed one month before your wedding.


DO WE GET TO SEE A MOCK UP OF OUR TABLE DESIGN?


For our Bespoke Styling clients, we always offer a special VIP appointment approximately 6-8 weeks before your wedding. This appointment will be held at our showroom where we will show you a mock up of your table styling to make sure you are happy with the design & consolidate everything in our styling plan.


At this appointment we will also need to know your final guest & table numbers so that's why we recommend coming to see us no earlier than 8 weeks before the wedding as things may change slightly before this time. Our team will be in touch via email to arrange this VIP appointment so there is no need to contact us as we get closer to your wedding.


For our Budget Styling clients, we do not include a mock up table appointment at our showroom as part of this package, however you can request that we send you a photo of a mock up table via email so that you can see the colours of your styling come together with the design you have chosen. We will email you to gather your final guest numbers and confirm any changes approximately 4 weeks before your wedding.


Our DIY Prop Hire clients do not need to pay a visit to our showroom until you collect your items from us. You can request further photographs of our prop items if you wish to see these to help you visualise them at your wedding.


WHEN DO YOU NEED OUR FINAL INFORMATION & TABLE PLAN


Following our final conversations either at our showroom or via email just before your wedding, we will edit the Styling Plan & Quote with our final amendments. We'll then send this over to you for approval. Once you are happy with everything we'll email over the invoice for the final balance payment.


Following this final payment, our team will email you with a list of information that we need from you to create any signage, place names or menus - so no need to send it over to us until we ask for it. We do request that you always send us over a digital version of your table plan so that we do not make any errors with guest name spelling - usually the one from your wedding venue is perfect.


DO WE NEED TO BOOK A VISIT TO OUR VENUE WITH YOU?


We are so familiar with most of the venues local to us in the Midlands that we don't usually require a visit to the venue prior to your wedding.


If your venue is new to us, we may like to organise a visit together - we'll let you know if we think we need to.


You can find a list of venues we are familiar with on our website if you are unsure.



HOW DO PAYMENTS WORK?


We follow a really simple pricing structure...


  • £100 Save The Date fee (optional) - before you have chatted with us

  • 25% Booking Fee - to secure your date following receipt of your quote

  • 25% Mid Term Payment - 6 months before your wedding

  • Remaining Balance Payment - 1 month before & following your final appointment with us


We also can offer a flexible, 0% interest payment plan if you wish to spread your payments out across the year. Please do ask us about this if you want to know more information.


DO YOU HAVE PUBLIC LIABILITY INSURANCE?


Absolutely! Although it is not a legal requirement to have Public Liability Insurance, we believe it is super important to protect our clients & any guests against injury or illness caused by anything relating to our business.


We are covered up to £5 Million.


If you wish to see a copy of our certificate or your venue requests a copy, please let us know and we'll email it over straight away.





We hope these FAQ's have helped in some way but of course, it goes without saying that if you have any unanswered questions, we are here to help, please don't hesitate to get in touch with the team. You can email us at info@therusticweddingcompany.com or contact us here.


Wedding venue : Mythe Barn

Photography credit : Sophie May Photography

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